We have a Zero Tolerance for Online Fraud
We know that fraud is a worry for buyers and sellers on the internet. We want you to have a pleasant and untroubled experience when shopping with us - so we have a rigorous policy to protect our customers and our business.

Credit card holder names and billing addresses are verified to reduce fraud. Anyone caught using a fraudulent credit card number or bank accounts will be prosecuted to the fullest extent of the law.
In addition, it is a waste of time purchasing our products with a stolen credit card number since we have the ability to discern a "real" order from a fraudulent order. This is done based on the unique anti-fraud software installed. As soon as a charge is reported as invalid or illegal, we will report all information returned to us through the anti-fraud program to the necessary authorities.

Our payment processors, PayPal, eNets and OCBC Bank, are secure. Your payment information is maintained securely and your personal data is not shared with anyone. However, if you are concerned that a payment to The Muay Thai Store is incorrect or has not been processed, please let us know immediately.

During the ordering and payment process we record the internet address (IP address) of the customer's computer. This is to facilitate evidence-gathering if and only if a transaction later proves to be fraudulent. The information is used for no other purpose.

We also verify the delivery address.

Payment:

PayPal - paypal balance or credit cards
eNETS Internet Banking Debit is an Internet-based payment service that enables you to make payment from your DBS/POSB, UOB or Citibank account using your Internet Banking User ID and PIN at no extra cost to you, meaning no remittance fees. You will be re-directed to your bank's website to make the payment, then back to our shop.
If you plan to pay with either eNETS or Visa or MasterCard click on the same option "eNETS, Visa or MasterCard on a secure server"

Choose Bank deposit if you have an account at a different bank (e.g. HSBC, MayBank, etc) or don't have IB with DBS/POSB, UOB or Citibank.

Please use the following details for a bank deposit (within Singapore only)
Bank details are as follows:

• Bank: OCBC Bank
• Bank A/C Name: KNOCKOUT GEAR
• Account No. : 748038001
• Branch code: 539
• Details for beneficiary: "Order number: [order-id]"

When paying by bank deposit please make sure you have sent us the following information:

1. Reference used for the deposit: (name used on your invoice)
2. Date of deposit: (xx/xx/xx - the date you made the deposit)
3. Amount deposited: (the amount you deposited)
4. Your order number: (the order number shown in the email)
5. Bank deposited from: (name of your bank)

Delivery:

Since the postman is delivering your order we cannot guarantee a specific delivery time or day. Neither we can call before the delivery is made.

By SingPost and/or courier - depends on the order size
Delivery takes about 2 or 3 business days, depending on SingPost/courier.

Free delivery by SingPost - we pay the regular Singpost delivery charges.
SingPost registered article - we pay the regular Singpost delivery charges and the customers pays the SingPost registered article charge.

Refund policy
A full refund of the product paid will be made if the product is no longer in stock after making the payment.
Once the order has been processed, the payment will not be refunded.

Returns and Exchange policy
We provide the best service to our customers and ensure that all customers are satisfied shopping here. Sizing charts are provided to help our customers determine a fit that is comfortable.
Our returns policy is designed to be simple and easy to understand so that our customers do not get confused with unnecessary jargon.

An exchange will be made if:
1. The colour of the product we delivered is not the colour customer has ordered.
2. The size of the product we delivered is not the size customer has ordered.

We allow exchange within 7 days after receiving the item.

For items which we have delivered to customer in the correct size and colour and the customer would like to make an exchange for another size / colour / design, there will be an additional charge of min. SGD4.00 to cover the shipment cost plus the price difference if any. Our postage costs are very, very competitive therefore we cannot resend items out free of charge if you have chosen the wrong one.
Once we have received the wrong item back and the postage cost of min. SGD4.00 in the way of a cheque (made payable to KNOCKOUT GEAR) cash or card payment we will send out the alternative requested item.

The customer is responsible for ALL return postage costs. All items must be returned to the following address by Registered mail:

Knockout Gear
VBOX 888495
Singapore 919191

All returns MUST be sent back to us within seven days of receiving them.
We do not make exchanges under the following circumstances:
If the item(s) have been used in anyway.
If the item(s) have been damaged in anyway.
No returns for groin guards, gum shields, hand wraps and ankle supports unless they are sealed in the original package and have not be worn. This is due to consideration of hygiene.

You must contact us first at http://www.fairtex.sg/contact for a Return Merchandise Authorization number. Wrap merchandise securely and return via SingPost registered mail. All merchandise sold as sets must be returned as sets. You will be credited by the original method of payment. Allow 2 to 4 weeks on all returns for exchange, refund or credit. If you have any questions about our return policy, please contact our service department at http://www.fairtex.sg/contact.
For clearance, custom or close out items, all sales are final. No returns or exchanges.